International Warranty

International Warranty




Your SWISSTEK watch is warranted by Swisstek Watch Company for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. The international SWISSTEK warranty covers material and manufacturing defects existing at the time of delivery of the purchased SWISSTEK watch. The warranty is valid only if the warranty card is dated, fully and correctly completed, and stamped by an official SWISSTEK dealer at the time of purchase.

During the warranty period and by presenting the valid warranty card, you will have the right to have any defect repaired free of charge.

This manufacturer’s warranty does not cover:

  • The life of the battery.
  • Normal wear and tear and aging (e.g. scratched crystal; alteration of the color and / or material of non metallic straps and chains such as leather and stingray).
  • Any damage on any part of the watch resulting from abnormal / abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the user directions provided in the accompanying manual.
  • The SWISSTEK watch handled by non-authorized persons (e.g. for battery replacement, services, or repairs) or which has been altered in its original condition beyond Swisstek Watch Company’s control.
  • All applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law are hereby limited in duration to the duration of this warranty. Under no circumstances will Swisstek Watch Company be liable for any indirect or consequential damages of any kind.

(For U.S.A. only)
Some states do not allow limitations on how long implied warranties last, or exclusions or limitations of incidental or consequential damages, so exclusions or limitations mentioned may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which may vary from state to state.

Swisstek Watch Company’s obligation is strictly limited to repair or replacement as expressly stated in this limited warranty. Your official SWISSTEK dealer carries sole responsibility for any other guarantees.

The SWISSTEK customer service ensures the perfect working order of your SWISSTEK watch. If your watch needs maintenance, rely on an official SWISSTEK dealer or an authorized SWISSTEK Service Center, they can guarantee service according to Swisstek Watch Company’s standards.

Special Recommendations

To ensure your SWISSTEK watch provides you with precise time keeping and optimal service for many years, please take note of these special recommendations:

Magnetic fields: avoid placing your watch on loudspeakers or refrigerators, since they generate powerful magnetic fields.

Swimming in the sea: always rinse your watch with warm water afterwards.

Shocks: whether thermal or other, avoid them.

Screw-in crown: screw in the crown carefully to prevent water from penetrating the mechanism.

Non screw-in crown: push it back into the neutral position to prevent water from entering the mechanism.

Cleaning: for metal bracelets and water-resistant cases, use a toothbrush with soapy water to clean and a soft cloth for drying.

Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetics, etc., since they may damage the bracelet, case, or gaskets.

Temperature: avoid exposure to extreme temperatures (greater than 60 degrees C, or 140 degrees F, less than 0 degrees C, or 32 degrees F) or extreme temperature changes.

Water resistance: a watch’s water resistance cannot be permanently guaranteed. It may be affected by ageing of gaskets or by an accidental shock to the crown. As stipulated in our service instructions, we recommend you have the water resistance of your watch checked once a year by an approved SWISSTEK service agent.

Service Intervals

Like any precision instrument, a watch needs regular servicing to ensure that it functions perfectly. As a general rule, a watch should be serviced every 2 years, depending on the conditions in which it is used.

Swisstek Service Centers

We recommend that you contact an approved SWISSTEK service center or authorized SWISSTEK retailer, who are the only entities equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner. Furthermore, only these entities can guarantee that their work is carried out in accordance with SWISSTEK’s strict quality standards.

Please visit www.SwisstekWatches.com for locations of approved SWISSTEK service centers and information regarding regular servicing of your SWISSTEK timepiece.

For service and repair of your Timepiece please send your watch via US Mail Certified or Registered Mail Insured or by UPS / FedEx to our authorized US Service Center along with –
a. Proof of Purchase
b. Guarantee card
c. A check or money order for $12.95 made in order of Zee’s International Inc. to cover the cost of handling and return postage.

ZWG
Watch Service Center
5036 E.McDowell Road
Phoenix, AZ 85008

Your watch will be serviced as per the terms and conditions of the Guarantee.
For more information please write to service@zeewatchgroup.com or call 1 602 231 9060.